Login

New Year's COUNTDOWN

Cart

Your cart is empty

Shipping policy

Shipping Policy – CASA AL SOL

We are delighted to ship your orders worldwide directly from our headquarters in Colombia.

1. Handling & Processing Times

  • Standard Handling Time: 1–2 business days (Please note we are closed on Sundays).

  • Made-to-Order Items: Purchases that are made-to-order can take up to 25 days to be produced and delivered.

  • Peak Sales Periods: During major sales events such as Black Friday, Cyber Monday, and festive periods, order processing and fulfillment may take between 10–20 working days.

2. Shipping Zones, Rates, and Transit Times

We ship via trusted international couriers (such as DHL) to ensure secure, trackable door-to-door delivery while keeping shipping accessible.

  • Enjoy Free Shipping worldwide on all orders over $350 USD!

Destination Zone Standard Transit Time Subsidized Flat Rate
Colombia (Domestic) 2–4 business days FREE
Rest of America (USA, Canada, Latin America) 3–7 business days $25 USD (Free on orders over $350 USD)
Europe 4–8 business days $30 USD (Free on orders over $350 USD)
Middle East 5–9 business days $45 USD (Free on orders over $350 USD)
Oceania (Australia & New Zealand) 6–10 business days $45 USD (Free on orders over $350 USD)

3. Address Accuracy & Delivery Responsibility

  • Verify Your Info: To ensure the smooth delivery of your order, please double-check and verify the accuracy of your shipping address and provide a valid phone number during checkout.

  • Contact Compliance: Failure to provide accurate shipping information or neglecting pickup notices/calls from the courier may result in complications, delays, package returns, or loss.

  • Incorrect Addresses: It is the customer’s sole responsibility to provide the correct shipping address. If an incorrect address is provided, CASA AL SOL is not responsible for refunding your purchase or replacing the goods.

4. Customs Duty, Taxes & Clearance Fees

  • Customs & Import Fees: CASA AL SOL is not responsible for customs duties, taxes, or customs clearance fees charged by destination countries or transportation companies. Any international shipping or import fees are the responsibility of the customer and cannot be refunded.

  • Refused Deliveries: If the recipient refuses delivery of their order due to customs charges or other reasons, the package will be considered abandoned and disposed of by the shipping carrier, and the order will not be eligible for a refund.

5. Lost Packages & Delivery Claims

All refunding and claim decisions regarding lost packages will be handled based on official carrier investigations:

  • Returned to Sender: Orders that are not received and are sent back to us will be refunded based on carrier claims. If the tracking states the package is being returned to us after a failed delivery attempt, we will issue a 100% refund excluding the shipping cost.

  • Marked as Delivered: If tracking states that your order was DELIVERED, we do not issue refunds. Please contact your local post office or courier branch immediately with your tracking number to locate the package if it was misdelivered or held for pickup.

By purchasing goods from CASA AL SOL via this platform, you accept the shipping policies stated above. Please read them carefully before completing your checkout.