Refund policy
General Conditions Applicable to:
Exchanges
We want to ensure that you find the perfect piece! If your order didn’t quite meet your expectations, please let us know if you’d like to exchange it for another size or style. Reach out to us, and we’ll guide you through the process. Just make sure the item is returned in its original condition and packaging. If you’d prefer a return instead, simply follow the return process below.
Returns
Subject to meeting the conditions set out in this Returns and Exchanges section, we offer a return policy which allows you to return delivered items to us for any reason up to 30 days after the delivery of your Order.
In order to qualify for a refund, all items (including promotional gift items accompanying the Order) must be returned to us within 30 days of Order receipt with the following conditions:
- Items must be unaltered, unused and in full sellable condition (or the condition in which they were received from us or our agents). Shoes must be in brand-new condition and without any damage.
- Items must be in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached. Swimwear must have the original hygiene liner attached.
- Please note that for hygiene reasons, we do not accept exchanges on bodysuits. Please make sure to check your size carefully before purchasing.
- The return must be accompanied by the original Order confirmation.
Returns Process
Write is a direct message through our social media channels, email us at contact@casaalsolstore.com or write us on WhatsApp at 971 0585126082. We will provide you with our address so you can ship the items you want to return.
Refund Process
Refunds will only be processed after the item/s returned have been approved. After approval, we will issue a refund of the full face value of undamaged items duly returned (excluding, where applicable, the original delivery charges, entry taxes and cash handling fees). This process can take up to 30 calendar days
Item Return Policies
Damaged Goods and Incorrectly-Fulfilled Orders
If you receive an item that is damaged or not the product you ordered, please arrange for the return of the item, we will collect it from your address. The item must be returned in the same condition you received it within 30 days of receipt to qualify for a full refund. Where applicable, the refund will include the original Order delivery charges, cash-handling fees, taxes and any duties. Replacements may be available depending on stock. If an item has a manufacturing defect, it may also benefit from a manufacturer’s defects warranty. If you believe your item is defective, please write us on our UAE number or contact us on our social media channels.
Packaging
Please take care to preserve the condition of any product packaging as, for example, damaged shoe boxes may prevent re-sale and may mean that we cannot give you a full refund.
Gifted Items
Gifted items and items in gift orders can only be returned with a refund given to the purchaser of the gift.
Pre-Order Items
Returns are only available within 30 days of receiving the order. All refunds for any Pre-Order item will be refunded as store credit only. Please get in touch with our Customer Service representatives if you have any questions or concerns.
Black Days and Sales Return Policy
For purchases made during our Black Days sale or other discount promotions, we only offer exchanges for store credit. Refunds will not be processed unless the item is damaged or defective. Kindly ensure your selections are correct before completing your purchase. Exchanges must meet the following conditions:
• Items must be returned in their original condition, unused, with tags attached.
• Requests for exchanges must be made within 10 days of receiving the order.
This policy is designed to ensure fairness during this exclusive promotional period.